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To tell you all the truth, I’m a loyal customer of Tmnet. For the past couple of months, I’ve been moving from Ampang to Cheras. I need to change the phone line to the new home. Fist what did I do to make that happened.
I went to Bangsar TM point with Ben. The moment I step in already had a bad feeling. I know somehow they gonna screw my request. The counter tix shows no sign of my number moving towards the counter. First bad sign. Only one counter to server Streamyx user. The other counter was empty and I have to wait for it to clear. Not relevant at all wasting such resources.
Alright, at the counter. Manage to ask the lovely lady to tell me how to change the phone address and how to get a new number. First thing would be hoe long will it took to connect me back to the internet. That’s life for me. The lady said. It will took a week top. Relief with a false promise to make me happy during the moment.
I don’t only request a new line to the new home, I’m also asking to change my current package to be the Streamyx combo. Guest what, no problem to them. Just fill in the form and we will do the rest. I said OK!
Two weeks pass by and still no phone or internet. My previous account is still active and I have to pay. Well in my case I don’t. I’m waiting it to complete then comes the money for them. Only by third week I manage to get a phone line. Yet still no internet. I don’t really understand how their work flow works. It seem so sluggish to me. I know that TM is the only ISP capable bringing affordable internet connection with higher connection capability to a home user like me. No offense to Wireless Tech. Still need more R&D.
If they going to be a monopoly of the market, be a great one. Alright the next week I got the internet. That was after long hours of calls and push me to the gut attitude I gave them on the phone. Have to pay all the previous bills then. 4 weeks to get me an internet. Lost money a long da’ way.
Today on 29/11/2008 – Got the TM bills. Now RM404.59. I admit there’s some old bills need to settle. My fault. But lets look at the new ones. Did I not mention that I ask them to change the package to The Streamyx combo which is suppose to be RM8 lesser than what I usually pay. Not yet change. Why? I don’t know.
Back to my bills. I understand the the monthly payment for it which is RM88. Fine! Tax 5%. Fine! Phone Line RM29? Include Rm3 for Shows caller number and RM1 details for calls. I don’t even use the phone. Only use for calling TM number which is 100. Despite that there is this Credit & other charges for about RM11.04. What for?
I’ve filed a complaint trough email. I can’t get them through phone. Can only call them during office hour. Lazy people. Only them the ISP. Making them a big headed cooperation. Where is the customer support? Before emailing them I’ve tried to use their complaint form in their site. After finishing the for did I realize it doesn’t work. Why even bother to show something and not work. Are their webmaster stupid or something? If you want to look cool with web 2.0 style, make sure it works. Else just run it on your local box or machine. Spend almost half and hour to fill that. Outrage begin to struck when finishing it. Making me type a long complaint and after all that it does not work.
If there are readers out there from or related to TM. Forward this to them. We are trying to help locals company establish locally. If they put up this kind of attitude that all Malaysian have to have them. Maybe one day when there is a new company offering similar services, user might look elsewhere. Customers are king. Without them you would earn less.
If you have the chance to hold tight then do it. Don’t tie to many loose ends. They might end up broke up.
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